Core web FAQ
Amanda avatar
Written by Amanda
Updated over a week ago

General

What if all of my AVAX is not visible when connecting a Ledger to Core web?

Direct Ledger connection to the Avalanche wallet (and Core web) uses the BIP44 derivation path. This will show the same funds.

Core extension supports two derivation paths: BIP44 and Ledger Live. If users did not select the BIP44 derivation path when setting up their Core extension, they may not see all of their AVAX. Users should try resetting their Core extension wallet and reconnecting their Ledger while choosing the BIP44 derivation path.

Why can’t I see my Bitcoin network funds in my Portfolio?

Core extension is the only compatible extension wallet to view your Core wallet’s Bitcoin network assets in Core web.

How are HD wallet addresses handled in Core web?

Core web derives active HD addresses with the same algorithm used by the Avalanche Wallet when connected to directly with a Ledger.

When using a Ledger device with Core extension users should choose the BIP44 derivation path to see the same HD addresses generated through the Avalanche Wallet.

Why do the X and P Chain addresses look different? Why is there only 1 address?

In the Avalanche Wallet, the X and P-Chain addresses were dynamic and changed after each use. In Core web, they are static and will not change after each use. Users can see the X/P Chain address in the Portfolio.

NOTE: When sending to an X or P-Chain address seen in Core web from an external platform, users will need to add the “X-” or “P-” prefix to the address. When sending funds directly to other X or P-Chain addresses within Core, users do not need to add the prefix.

Why don't I see my full P-Chain balance and activity?

Core Stake

What wallet can I use with Stake?

Core Stake is currently only available through Core extension, Core mobile or direct Ledger connection to Core web.

What are the minimum requirements for Validating and Delegating through Stake?

To learn more about validating and delegating requirements, please view the Staking FAQ and Validating FAQ.

How can I get AVAX to use in Stake?

Users can buy or swap for AVAX in Core web, and if the funds need to be moved to the P-Chain, users can cross-chain transfer the funds from the C or X-Chain.

I tried cross-chaining some AVAX and they didn’t import on the destination chain. How can I find them?

Users need to sign two transactions during the cross-chain transfer process. If they did not do so, they should return to the cross-chain transfer page and set up the original cross-chain path and should see the below blue pop-up. Clicking Import will prompt the connected wallet to approve the import onto the destination chain.

What hardware wallets can I use with Core Stake?

Core Stake is currently only compatible with Ledger at this time.

Why can't I see all of my delegations on Core mobile's Stake?

If users have previously used the Avalanche wallet for staking, their P-Chain funds may be on a dynamic address. Core web will aggregate all previously used dynamic P-Chain addresses for users to be able to see all of their funds and previous delegations in one singular location.

If users are trying to stake on Core mobile and do not see their full P-Chain balance, nor the full delegation history, they should connect their wallet to Core web to view their whole portfolio.

I thought Core only had Delegation capabilities, do you support Validating as well?

Core web supports both validating and delegating. Core mobile only supports delegating.

How do I stake with a Keystore file?

Users can import their Keystore file into Core extension.

Direct Ledger Connection

The following features are available to directly connected Ledgers as of May 10th, 2024:

  • Viewing Bitcoin and X, P, and C-Chain assets in the portfolio.

  • Functionality of delegating, validating, and cross-chain transferring AVAX in Core web’s Stake.

  • EVM network transactions (sending and swapping tokens) for both Avalanche C-Chain and Ethereum networks.

The following features are NOT available to directly connected Ledgers as of May 10th, 2024, but will be added in a future release:

  • Bridging funds between Avalanche and Ethereum or Avalanche and Bitcoin networks. To use this feature with a ledger, connect a browser extension to Core web or bridge through Core extension or Core mobile directly.

  • Sending Bitcoin funds. To use this feature with a Ledger, connect Core extension to Core web, or send BTC funds through Core extension or Core mobile directly.

  • Sending AVAX on the P-Chain.

What derivation path is used when directly connecting a Ledger to Core web?

BIP44. If users want to connect their Ledger to Core web with the Ledger Live derivation path, they could do the following:

Disclaimer

The Knowledge Base, including all the Help articles on this site, is provided for technical support only, without representation, warranty, or guarantee of any kind. Nothing in the Knowledge Base constitutes an offer to sell or solicitation of an offer to buy any security or other regulated financial instrument. Nothing in the Knowledge Base is meant to be technical, investment, financial, accounting, tax, legal or other advice; please consult your own professionals. Stake is a user-directed, self-custodial software that allows users to stake directly to a protocol and receive rewards directly from the protocol. Please conduct your own research before staking or delegating your tokens. Please review this Notice and the Terms of Use.


For any additional questions, please view our other knowledge base articles or contact a support team member via the chat button. Examples are for illustrative purposes only.

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