Adding an additional MFA option
Adding an additional MFA option
Navigate to Settings (Gear icon in the top right).
Scroll down to Privacy and Security > Recovery Methods.
Click Add recovery method.
Select the additional MFA to add to the wallet.
Name the new MFA method.
Verify the addition of the new MFA method by using the original MFA method in the wallet.
Removing an MFA option
Removing an MFA option
With Core Extension open, navigate to Settings (Gear in the top right).
Scroll down to Privacy and Security > Recovery Methods.
Select the MFA method to remove.
Click on Remove recovery method.
Verify the deletion of the MFA method with the other MFA method remaining in the wallet as a prompted recovery method.
Exporting the recovery phrase
Exporting the recovery phrase
With Core Extension open, navigate to Settings (Gear icon in the top right).
Scroll down to Privacy and Security > Show Recovery Phrase.
Read the prompt and click Next.
Use the MFA to confirm.
There is a 48 hour window before you can view your phrase.
During this time you can return to this setting to view the timer or cancel the request.
After 48 hours have passed, return to this setting and you will be prompted to Decrypt Recovery Phrase and confirm your MFA.
Record the phrase in a safe and secure location.
Once complete, press Exit. Confirm your understanding that reviewing the phrase again will require another 48-hour waiting period. Select Exit to finish.
NOTE: Users must have at least one recovery method enabled to export their recovery phrase.
NOTE:
The support team can not reset or recover your MFA methods.
If users set up MFA in their Seedless wallet PRIOR TO April 2nd, 2024, they will not be able to remove all MFA methods and are required to have at least 1 in their wallet.
Users are not able to add multiple Authenticator apps into the same wallet. They can, however, change which Authenticator app that they use.
Users who create a Seedless wallet AFTER April 2nd, 2024, are given the option to bypass adding recovery MFA options in their wallet.
For any additional questions, please view our other knowledge base articles or contact a Product Support team member via the chat button. Examples are for illustrative purposes only.