If the Secret Recovery Phrase is not working for the Avalanche Web Wallet, here are some troubleshooting steps that can be taken:

1. Ensure that the Secret Recovery Phrase is properly entered in the correct order. This phrase is case-sensitive, and please double-check this as a letter could be incorrect.

Note: Copying/pasting will not work on the web wallet to ensure stronger security parameters for logging in, and the phrase will need to be entered manually.

2. Check the keyboard to make sure that the keys entered match the letters to the Secret Recovery Phrase. In some instances, based on geographic regions, the keyboard may input a different key or variation of the letter than what is intended.

3. Visit this website to check the spelling of the words in the Secret Recovery Phrase.


If none of these steps resolve the issue, then the Secret Recovery Phrase may have been saved incorrectly. If it is not working, it is impossible for the Ava Labs Team to help a user gain access to the wallet. We do not possess the ability to access individual wallets or reverse any transactions on the blockchain.

For any additional questions, please visit our knowledge base or contact a support team member via the chat button at support.avax.network.

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